Call Center Reporting

I'm here at STARwest in hot Anaheim, CA, and a lot of the people I'm talking to are mighty curious about how Virtual Test Labs happen in the Cloud. For us, the ability to Virtualize a service-based application, and provision it with Skytap's virtual hardware, represents a great way to get the validation you need without the provisioning nightmare.

We think this is a great application for where the cloud is going - just like SOA, it is going to need better ways to test and validate the infrastructure (even if virtual) for expected business outcomes. Joe McKendrick mentioned my last post on this in his Service-Oriented blog on ZDnet: "SOA soon part of the Cloud: Hold that thought." The great thing is, if providers and customers are already thinking about these quality issues up front, the adoption of the Cloud model will catch up (and become part of) the wave of SOA.

Skytap allows companies to run their existing applications and virtual machines unchanged to take advantage of cloud economics without a major application rewrite. The company's Web services API and one-click VPN functionality allow organizations to create a "hybrid" IT model whereby cloud resources can be used and managed as an extension of existing onsite IT environments. With the introduction of the Skytap ISV alliance program, customers can now also access software from leading ISVs within the Skytap environment and gain the benefits of a pay-as-you-go model for the ISV software.

Jim Mackay, our CMO, said, "The cost model for using LISA Virtualize as a test and validation environment in the cloud makes perfect sense. In addition to offering Skytap customers complete SOA testing capabilities, LISA Virtualize abstracts away the actual system under test from dependencies on partner systems and third party resources, which means huge cost savings, as well as a much more rapid way to stand up a complex SOA environment."

Validation of cloud services makes them reliable for business. Virtualization of cloud services makes them available throughout the lifecycle. It's like two waves coming together for a bigger, stronger wave. Who can argue with that?