Call Center Reporting

"No man is an island," the old saying goes. The same could be said of software: in an always-online world, even traditional desktop applications can become richer, faster, and easier to use by connecting people to information and to each other, right within the apps themselves.

That's one of the things we thought about this week when we launched the Adobe Creative Suite 4, and why it seemed natural to work with Google to help customers search and find the information online they need to fully take advantage of the rich features Creative Suite offers.

Now for the first time, Creative Suite applications tap directly into the new Adobe Community Help powered by Google Site Search. Site Search enables us to selectively index only the most relevant information from the highest-quality community sites online. Our Google Site Search index includes content such as product help, TechNotes, Developer Connection articles, and Design Center tutorials, as well as the best online content from the Adobe
community.

What's the upshot? We've plugged the whole community brain trust right into the Suite and used the power of Google Site Search to do it. Creative Suite 4 customers can find fast, relevant information from our online communities, without ever having to leave their desktop work environments, making design faster and more fun. And because we've built the Adobe Flash Platform into the whole Suite, other developers can take these concepts even farther. This is just the start of great online integration to come.

Find out more about how Adobe is connecting customers to Adobe Community Help online from within Creative Suite 4.

Posted by John Nack, Senior Product Manager, Adobe